Widerrufsrecht

We have a 30-day return policy, which means you have 30 days from the date of purchase to request a return for a purchased product.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at younggi@younggi.art. Please note that returns will need to be sent to the following address: Rahel Pursell, Stockackerweg 5, 4423 Hersberg, Switzerland

If your return is accepted you can send the items back. Items sent back to us without first requesting a return will not be accepted. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

You can always contact us for any return question at younggi@younggi.art.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products such as special orders or personalized items. We do not offer refunds for original artwork purchases, unless the item arrives damaged or defective. If you receive a damaged or defective original artwork, please contact us immediately.Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at younggi@younggi.art.